COMMERCIAL CUSTOMER SALES & SERVICE REPRESENTATIVE

/

We are hiring a Commercial Customer Sales & Service Representative for one of our busy industrial clients located in Ottawa. The successful candidate will be friendly, polite, and professional with a strong background in customer service.

Schedule & wage:

  • Full-time schedule, Monday to Friday from 7:00am to 4:30pm

  • Starting pay rate ranges from $21 to $22/hour

What the job involves:

  • Receive and process customer orders and requests, identify and resolve customer concerns

  • Manage reservations for rental equipment, including contracts and invoices

  • Process and record transactions into WMS (Warehouse Management System)

  • Set up new products in WMS

  • Accurately maintain shipping / receiving documentation and inventory records

  • Identify and reconcile inventory discrepancies in a timely manner

  • Act as primary point of contact between customers and warehouse

  • Maintain accurate records of supplier communications and document reviews

  • Assist in other administrative tasks as needed

What the job requires of you:

  • Excellent communication skills, both written and verbal in English (bilingualism in French an asset)

  • Strong attention to detail and problem-solving skills

  • Experience with inventory control in an industrial setting, familiarity with building materials and contractor supply extremely valuable

  • Ability to work independently and prioritize tasks effectively to meet deadlines

  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)

  • Previous customer service or related industry experience would be valuable assets

  • Access to a vehicle is required as the work location is not located on a transit route

Local Staffing is an Ottawa-based recruitment agency. We work primarily in the manufacturing, warehousing, and logistics industries. For more information, please visit our website at www.local-staffing.com.

We are an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.